Employees were very helpful and worked well on my car. They did it quickly. But were still careful (:
Christine, the new manager here, is amazing. After one of Firestone's sister stores messed up and didn't balance my tires, she got me in as quickly as possible and corrected the problem for free. The other store was not willing to work with me to correct their mistake, so she talked with them and got them to refund me my money. She had absolutely nothing to gain because I live out of town and would not be coming back. It's so nice to know that people care about people and what they do. The rest of the mechanics seemed really great as well. I would definitely return here if I lived here. Thanks again, Christine, that was huge deal to me!!
Not pleased with the service at all. I turned my car in to the shop around 8am for a tire change and the guy promised me it would be done at least at 7pm. So I call them to check in on my car, around 5pm, and after the third time calling and getting put on hold then the line randomly "dropping", he reassured me they were almost done and he would call me back at 7pm, and that the car would be done for sure today. So I wait until 7pm and I still haven't heard anything from them yet so I call and the shop is now closed. So now I'm without a car because of faulty communication with customers. And when I was there this morning discussing the prices for the tire I asked about a military discount and he told me that we would discuss that later after I picked up the car, without giving me a yes or no answer.
Great service I would highly recommend this firestone store!!
after bringing my vehicle in for an alignment, they discovered a few issues with my vehicle. I asked for them to just fix the tie rods and that I would have my husband fix the ball joints. I would have had them do everything but they were asking for 3,000 when we could do it ourselves. we are traveling so we do the have tools to do it ourselves. they refused to only correct tie rods. they would only do so if they could fix everything or nothing at all. I told them I had a 1 year old 5yr old two dogs and that we only had little further to go and they still refused.
Firestone Complete Auto Care is a US Car Repair based in Lawton, Oklahoma. Firestone Complete Auto Care is located at 1024 NW 38th St, Lawton, OK 73505, USA.
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