I've gotten two messed up haircuts so I'll never be going back. Both times I have had my hair cut straight across and there are always pieces that are left uncut. She took 3 minutes to cut my hair. I thought it looked fine at first, but when I got home and actually messed with my hair there were multiple uncut chunks. I don't get my hair done often, and when I do, I want it done right.
I should have known better than to go here again. I've had 2 bad cuts here and my oldest daughter has, too. I hate my hair right now.
So rude on the phone I didn't even make it to actually visting the salon. I was told they "don't really set appointments" and I was supposed to just show up. What, so I could be told there were no openings that day or wait around for hours for someone to be available? No thanks. I'll go somewhere that actually wants my business.
Their customer service is extremely rude. I called to ask about a coloring procedure and because I didn't say it correctly the lady acted as if she was clueless as to what I was saying. I guess asking for color correction is too vague of a description for this hair professional. I thought I called a hardware store for a second based on how clueless she was. She finally told me in a rude way that she cannot give prices over the phone and I would need to come in. I will not go to a salon that treats their customers badly before they even step in the door. They should wait till after the customer has paid and is unhappy.
Only had one bad hair cut there but my usual lady wasnt there. Other then that its been good.
Mastercuts is a US Hair Care Studio based in Lawton, Oklahoma. Mastercuts is located at 87 Central Mall Ste 87, Lawton, OK 73501, USA.
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