20 plus years in the military and this is the worse move ever.
Pack date 25 August 2016
NO STARS!!!! zero!! horrible. If you are in the military, try not to get this company. They packed my stuff and delivered it. I had, HAD!!!!, a 6 piece sectional couch which they lost 3 of 6 pieces but since they only inventoried it as 1 piece, i did not get reimburse. Also missing was glass pieces of a TV stand. again, no reimbursement because they did not even write it down in the inventory. Damaged upon delivery was multiple furniture but their inventory sheet stated it was damaged prior to the move. so again not reimbursement. Then they send 3 people to move my house hold goods into the house. HORRIBLE!!!! 1 was too old to move anything. the 2nd didnt know English couldnt read "fragile" on the box which had plates, drinking glasses, etc. so of course this guy places 90 pounds of weight lifting dumbbells on it and breaks some items. again, no reimbursement because they labeled the glass as "damaged" prior to pickup on the inventory.....no reimbursement. DO NOT USE THESE PEOPLE. HORRIBLE!!!!!!! ask for another company. i warn you now.
Giving these deadbeats 1 star is a compliment. My wife's review is in her former name which is why the owners say they can't identify her, if they want to check again, they can look up Sally Ray. Also the name of the so called "manager" that called the crew off was named Stacy. I was loading things in my truck the whole time my wife was on the phone with her, and although she was upset with them, she was not cussing or yelling at her. Actually her review is very nice. It all started with the first call that morning saying that they've had several people call in sick so the were only sending a 2 person crew but cutting the rate to $125. They were supposed to be there at 9:00 AM. By 9:30, still nothing so my wife called them and was told that one of the guys overslept and the driver was going to pick him up, this shows you the kind of people they have working there. Around 10-10:30 she gets a call saying they're at 11th and Gore which is only 10 minutes from our house. Another 30-45 minutes passes and they're still not there, when we get a call saying they're trying to find our house. It's 1 block off of Flowermound in a common neighborhood so my wife tells them how to find it (basically 1 turn and then another). After more time has passed and still nothing, she calls back and asked to speak to a manager which is when she gets wonderful Stacy and was told the drivers were being called back. All was not lost though, because we called City Moving and Storage who sent someone out immediately to assess our things and within an hour was back and packing and the move was completed late that same day. I also had a friend who was going to use Affiliated but after hearing of our experience ended up using another company.
I recommend all the military personnel that have been screwed over by this guys file a complaint with transportation if enough of us complain they will lose their contract.
Long story short - they did not bring the packing material or crates to do even a 7K move. It's 1930 Im half packed and I have no idea if they are coming back tonight with the stuff or in the morning. RAY the dispatcher told me " it's not his job to take the heat for it" so a little heated I ask to speak to his supervisor so he laughs and tells me " not too many people in the office above him "but I can call back in the morning and he hangs up.
Unfortunately being that I am military I didn't choose my movers. This is the second time I have been moved by the military and the first time was phenomenal and I was moving a 3 bed 2 bath apartment and they were so amazing!! This time I am only moving a barracks room. Which is basically a master bedroom and I already have two boxes that are already packed because I didn't unpack them myself. First of all, they were supposed to contact me the day or two prior to the pack date, Thursday. I was unable to get in contact with anyone and I had to go to my transportation office to actually get in touch with someone the Wednesday before. They told me they had not gotten to scheduling and to call back around 4:30 or 5 that same day. Mind you this was scheduled the week prior. Anyways, when I called, Raymond (who I spoke with), told me he still hadn't looked at the scheduling but looked and proceeded to tell me they would be there around 1. He then asked me if I would like a call if something changes. I said yes. So Thursday, they did not show up at 1 so, around 2 I called and Raymond told me that they should be on there way at that he would call them( so much for calling if something changed). He didn't ask to call me back nor did he even try to call back and let me know anything. So another hour goes by and I was about to call and ask where they were and the finally showed up. Now no one said sorry we were late or anything. Instead I showed them what was needing to be packed and they huffed and puffed because they didn't bring enough supplies or boxes. As I was watching them pack I slowly grabbed things that I did not ruined and decided to take them with me.They were very rough with my breakables and packed my stuff in a very rough manner. I feel like they wouldn't want their valuables packed in that same manner! As I was watching them I was getting more and more upset. I grabbed somethings that I refused to let them pack and continued to watch. Now, in the middle of this they had to call someone to bring more boxes. So they told me they would wait outside until the other people showed up. Which is fine. But I did tell them everything that was being packed the day before but I guess they didn't put that into consideration?? They left everything in a whirlwind and walked out. So since they didn't want to clean up their mess I did it for them. I would think that being that they are working with military they would be a little more respectful... Never mind I would think being that they are a professional company they would be a little more respectful! I'm very disappointed in this company and hope the army drops their contract with his company and finds people who have a little bit more pride!
Absolutely no stars!! Horrible at everything. After being scheduled for two weeks. Their Guys overslept so they were more than an hour late. When I called to complain,they were not willing to work with me in any way. Putting my family in a bad spot. Then at the last minute the manager called off her workers because they felt they could not work with me because I was upset. Well yeah I was upset!! Who wouldn't be? I wouldn't let my worst enemy use this company. Don't waste your time.
Affiliated Van Lines Of Lawton Oklahoma is a US Moving Company based in Lawton, Oklahoma. Affiliated Van Lines Of Lawton Oklahoma is located at 2121 SW Washington Ave, Lawton, OK 73501, USA.
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