We reserved a unit online and then called the local office to make sure everything was good. The lady on the phone said come on in to get the unit. We made an appointment with her for Monday morning. We also called our movers and scheduled a date to have our things moved. Everything was a go until Monday morning when we came to get the unit. When we showed up to sign the contract the lady at the desk said they already rented the unit we wanted and didn't have anymore in the size we needed. She also in formed us that reserving online did not mean that we got the unit just the price. But they could of told us told us that when we called. The email I received from the company implied that everything was ready for us to move in. It is a good thing we came in Monday and not on our move in date with all our stuff! I will not do business with this company!
Great prices! Michelle helped me so much!! She answered all my questions. She also recommended products to protect my stuff and make our move easier!! Thank you! Great customer service!!
Elizabeth had all the answer I had on the unit I rented today, was very good at her job.
Got my unit fine. Just can't access it because they never took their own lock off! And there is no emergency # for after office hours. So, I'm sitting here with a truck full of stuff and no where to put it. Only thing corporate would say is come back tomorrow during office hours. So, I'm out time and gas to travel 30 miles to come back. I get through with this place, I will sure look for a place with after hours emergency number. Not a happy camper here.
This place was great helped me out in a pinch. Quick response to calls for a unit. Very friendly, answered all my questions. Made the whole process smooth and easy.
Public Storage is a US Storage based in Lawton, Oklahoma. Public Storage is located at 2701 NW 38th St, Lawton, OK 73505, USA.
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