Front desk agent was very friendly and helpful. The rest of the staff was nice. Located close to post and places to eat. Rooms were a bit dated but clean and area was a little sketchy. Types of business you would normally expect right off post. Overall a pleasant experience worth the rate I paid.
I am extremely disappointed in the service I received. When I Checked in the ladies at the front desk were great. They got my kids and I in a room on a walk in no problem. But when I got to the room I noticed that there was a stain on one of the beds. A small one, but still. So my kids and I slept on the other bed. I woke up at about 4 am to check on my kids and noticed a bed bug crawling on my 3 month old! I got tissue, grabbed the bug and threw it in the toilet. I gave all 3 of us showers/baths and checked out about 6am. I was told at the front desk that the manager wouldn't be in until 8am so I left my name and number and my complaint. I even took a picture of the bed bug. They assured me the manager would call and fix this. I called 2 times and NEVER got a callback. That's $130 down the drain for a room and service that was very unsatisfactory!! I will never stay here again or recommend it to anyone!!
The Hampton Inn has nice, spacious rooms with all the basic amenities. The staff has been helpful and polite. I will likely stay here again in future visits to the area.
"You don't have a wheelchair so you don't need the Handicap room." We called requesting this type of room because we are unable to step into a bath tub to bathe. They gave us the room and then made us move two hours later. They moved us to a room where the door did not lock. We were unable to shower before leaving on our trip the next morning. When we mentioned our displeasure upon check-out "well, have a nice day." The 100% satisfaction was just a slogan to get you to come to their hotel. Yep, we had to pay them for not using their shower!! If I could give "0" stars I would.
This stay was 100% positive and enjoyable. The coffee was fresh and hot all day. The breakfast was delicious. The hot tub was hot and heated pool was warm enough enjoy, unlike some places that claim to have ahot tub & heated pool. The room was quiet and very pleasant and the staff was professional and friendly!
Hampton Inn Suites Lawton is a US Lodging based in Lawton, Oklahoma. Hampton Inn Suites Lawton is located at 2610 NW Cache Rd, Lawton, OK 73505, USA.
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